aztecTerms of Use

These terms set out the conditions under which we, aztec, operate our platform. When you open an account with us, you agree to follow these terms. We cover account creation, deposits and withdrawals, game rules, bonuses, dispute handling, and jurisdiction limits. Our goal is to keep our terms clear so you know exactly what to expect from aztec.

aztec is available to users in supported jurisdictions only. Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether aztec is accessible in your location, contact our support team before creating an account.

This document is not an exhaustive legal document — it is a plain-language guide to how aztec operates. If you have specific questions about our terms, our support team in English and Indonesian is available during standard operating hours.

Account Opening and Your Commitment to aztec

When you open an account on aztec, you provide your name, email, phone number, and date of birth. We use this information to set up your account and comply with local anti-fraud and identity-verification requirements. You must be of legal age in your jurisdiction to open an account on aztec. We do not knowingly open accounts for minors.

You are responsible for keeping your password secure. Do not share your aztec login credentials with anyone. If someone else accesses your account using your password, you remain liable for any activity on that account. If you suspect unauthorized access, contact our support team immediately so we can help secure your account.

When you use aztec, you agree to use our platform lawfully. You must not use aztec for money laundering, fraud, or any illegal activity. You must not attempt to manipulate game outcomes, exploit bugs, or gain unauthorized access to our systems. We monitor for suspicious activity and may freeze your account if we detect violations. We will notify you of the reason if we take this action.

Our verification process on aztec

Before you can deposit large amounts or withdraw winnings, aztec may ask you to verify your identity. We request a photo of your ID card or passport and a selfie to confirm you are who you say you are. We keep this information secure and use it only for account verification and anti-fraud purposes. Verification typically takes 24 hours. Our support team can help if your verification is delayed or if you have questions about what documents we need.

Deposits, Withdrawals, and Our Payment Methods

aztec accepts deposits via six e-wallet methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual-account methods (mobile banking, local payment, online payment, e-wallet). When you deposit, funds are transferred from your personal account to your aztec balance. We do not hold your funds — your balance is held in a segregated account and is yours to withdraw anytime.

Deposits are typically credited within minutes. E-wallet deposits settle fastest — often within subject to verification. Virtual-account deposits may take a few minutes longer because the receiving bank must match your transfer to our generated account number. We display deposit status in your account so you can track when your funds arrive.

When you withdraw, your funds return to your original payment method. If you deposited via mobile banking, your withdrawal goes back to local payment. We do this for your security — it prevents unauthorized account access from redirecting your money to a different person's payment method. Withdrawals are processed in the order we receive them and typically approved within one business day. Settlement time depends on your payment method — e-wallet withdrawals may arrive within hours, and virtual-account transfers may take 1–2 business days.

Withdrawal fees and transparency

aztec does not charge hidden withdrawal fees. Any fees that apply are displayed upfront when you request your withdrawal. You see the exact amount you will receive before you confirm. If you have questions about fees, ask our support team.

If your withdrawal is delayed or fails to arrive, contact our support team with your withdrawal reference number. We investigate and help resolve the issue. In most cases, failed withdrawals are reversed back to your aztec account within 24 hours.

Games, Bonuses, and Dispute Resolution

aztec hosts games from multiple providers — slots (Pragmatic Play, Hacksaw Gaming, others), live-dealer tables (Evolution), football and esports markets, and number-draw games (Togel, Togel 3D). Each game category has its own rules, which we publish in the game interface. By playing, you accept those rules.

We may offer bonuses from time to time — for example, deposit bonuses or seasonal promotions. Any bonus terms apply at the time you claim the bonus. We do not guarantee bonus availability or amounts. If you are unsure whether a bonus applies to your account, contact our support team.

If you dispute a game outcome or an account issue, our support team investigates. We review the draw result, your transaction history, and our logs. If we find an error, we correct it and update your balance. If we cannot find an error, we explain our findings. Most disputes are resolved within 2–5 business days.

We keep aztec's terms straightforward because clarity builds trust.

aztec's Jurisdiction and Legal Notice

aztec operates in supported jurisdictions only. Services are available only where local law permits online gaming. We do not offer our services in jurisdictions where online gaming is prohibited. If you attempt to access aztec from a restricted jurisdiction, we may block your account. We are not responsible if you use aztec in breach of your local laws.

aztec does not operate in Indonesia or any jurisdiction that has explicitly prohibited online gaming. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or elsewhere in Indonesia should verify their local laws before attempting to access aztec. We recommend contacting a local legal advisor if you are unsure of your jurisdiction's rules.

These terms are governed by the laws of the jurisdiction in which aztec is licensed. Any disputes are resolved according to those laws. If you have a complaint or legal question, contact our support team for guidance.

Your rights and our commitments

When you use aztec, we commit to protecting your account security, settling game outcomes fairly, and processing your withdrawals promptly. We keep your personal data confidential and use it only for account verification and fraud prevention. We maintain segregated accounts so your balance is safe even if aztec faces financial difficulty.

You have the right to close your aztec account anytime. Contact our support team and we will close it. We will settle any remaining balance to your original payment method within 5 business days. You may close your account even if you have unused bonuses.

If you are unhappy with aztec's service, you have the right to provide feedback. Our support team listens to complaints and works to improve. We also respect your right to escalate complaints to relevant authorities in your jurisdiction if you believe aztec has breached its obligations.

Data protection and privacy

aztec collects your name, email, phone, ID, and transaction history to operate safely and comply with anti-money-laundering laws. We do not sell this data to third parties. We use encryption to protect your information in transit and at rest. We retain your data for the duration of your account and for a period after account closure as required by law. For details, see our Privacy Policy.

Final Notes

These terms may change from time to time. We will notify you of material changes via email or by posting an updated version on our site. Your continued use of aztec after a change means you accept the new terms. If you do not accept a change, you may close your account.

If any part of these terms is found to be unenforceable, that part is removed, and the rest remains in force. aztec's failure to enforce any term does not mean we have waived it — we may enforce it later.

aztec is committed to fair play, security, and transparency. If you have questions about these terms or about aztec's practices, our support team is available during standard operating hours. Contact us in English or Indonesian. We are here to help.