aztec Casino & Sportsbook FAQ

Opening an account on aztec takes three steps. First, you provide your email, username, password, and mobile number on our registration form. Second, we send a verification link to your email — click it to confirm. Third, you complete KYC verification by uploading a photo of your ID and a selfie. Once verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Verification typically completes within hours. After your first deposit, you can access all games and markets on aztec.

We require two documents for KYC verification on aztec. First, a clear photo of your government-issued ID (passport, national ID card, or driver's license). Second, a selfie taken on your phone showing your face clearly. Both images must be in colour, well-lit, and show your full face. If your ID has an expiry date, it must not have expired. Upload both images through the verification form in your account settings. Our team reviews submissions and notifies you of approval or rejection within hours.

If you cannot log in to your aztec account, first check that you are using the correct email or username and password. If you have forgotten your password, use the "Forgot password" link on the login page — we send a reset link to your email. If you suspect unauthorized access or your account has been compromised, contact our support team immediately. Do not share your password with anyone. aztec staff will never ask for your password. We can help you secure your account and review any suspicious activity.

If your deposit or withdrawal does not complete, check your payment method first — ensure you have sufficient balance and that your card or wallet is not blocked. If the transaction was deducted from your account but did not appear on aztec, contact our support team with your transaction ID. We investigate and can usually resolve the issue within one business day. For withdrawals, if your request is pending, you can check its status in your account history. Withdrawals are reviewed and processed in the order received, subject to verification windows.

Withdrawal requests on aztec are reviewed in the order received. Most requests are reviewed within one business day. Once approved, the funds are sent to your original payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account (online payment, e-wallet, mobile banking, local payment). The time for funds to arrive depends on your payment provider. E-wallets like online payment and e-wallet typically deliver within hours. Bank transfers may take one to two business days. If your withdrawal has not arrived after the expected time, contact support with your withdrawal ID and we will investigate.

aztec offers welcome bonuses to new account holders. Bonus terms vary and are displayed at the time of deposit. Typical terms include a playthrough requirement — you must wager the bonus amount a set number of times before you can withdraw it. Bonuses apply only to specific games or markets, which are listed in the offer details. Bonuses expire if not used within a set period. Read the full terms before accepting a bonus. If you have questions about a specific offer, contact our support team — we explain the conditions and help you understand what is required.

You can contact aztec support via email, live chat, or phone. Our support team responds in English and Indonesian during standard operating hours. Email inquiries typically receive a response within 24 hours. For urgent issues — such as account access problems or payment disputes — use live chat for faster assistance. When you contact support, have your account email and username ready. Do not share your password or sensitive account details via email. Our team will never ask for your password. For account-specific questions, we may ask you to verify your identity before we can help.

aztec covers major football tournaments and leagues. We list Liga 1 (Indonesian domestic league), Piala Indonesia, Premier League, Champions League, and Piala AFF. We also offer esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Number-draw games are also available. Markets and odds update in real time. Check the aztec app or website for the current list of available matches and games.

aztec is available only where local law permits online gaming. We do not operate in jurisdictions that have prohibited online wagering. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If you are located in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or anywhere else in Indonesia, you should verify your local laws before accessing aztec. We recommend consulting a local legal advisor if you are unsure. For questions about aztec's legal status in your location, contact our support team or read our Legal Notice.