aztec Privacy Policy

This page describes what we collect when you use aztec and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering laws. We do not sell your data to third parties. We encrypt your information and store it securely. This policy explains our practices in plain language so you understand what happens to your data on aztec.

We take data protection seriously because your trust is essential. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or virtual accounts from mobile banking, local payment, online payment, or e-wallet, we handle your payment information carefully. We do not store your payment credentials — only your transaction history and account balance. Our payment processors handle the sensitive details, and we keep them separate from our main servers.

If you have questions about how we use your data or how to exercise your privacy rights, our support team is available in English and Indonesian. We respond to data requests within 10 business days.

What Data We Collect on aztec

We collect several types of information when you use aztec. First, we collect account information: your name, email address, phone number, and date of birth. We use this to create your account and contact you about important updates. Second, we collect identity information: a photo of your ID card or passport and a selfie for verification. We use this to confirm you are who you say you are and to comply with anti-fraud regulations. Third, we collect payment information: your payment method, transaction amounts, and settlement dates. We use this to process your deposits and withdrawals and to detect fraud.

We also collect usage information: which games you play, how long you play, and your win/loss history. We use this to improve our platform and to detect problem patterns. We collect device information: your device type, operating system, and IP address. We use this to troubleshoot technical issues and to prevent unauthorized access. We do not collect your location data unless you explicitly grant permission.

When you contact our support team, we collect your messages and any attachments. We use this information to resolve your issue and to improve our support process. We keep support records for at least 12 months so we can reference past conversations if you contact us again.

How we use your data on aztec

We use your data for several purposes. First, account management: we use your name and email to maintain your account and send you account notifications. Second, payment processing: we use your payment information to process deposits and withdrawals. Third, identity verification: we use your ID and selfie to confirm your identity and comply with KYC (Know Your Customer) regulations. Fourth, fraud prevention: we analyze your account activity to detect suspicious patterns and protect your account from unauthorized access.

Fifth, legal compliance: we use your data to comply with anti-money-laundering laws and other regulations in our operating jurisdictions. Sixth, customer support: we use your information to respond to your questions and resolve issues. Seventh, platform improvement: we analyze usage patterns to improve our games, payment methods, and user experience. We do not use your data for marketing purposes unless you explicitly opt in.

Third-Party Processors and Data Sharing

We work with third-party processors to operate aztec. Our payment processors handle deposits and withdrawals — they receive your payment information to complete transactions. We do not control how these processors use your data, but we require them to follow strict confidentiality agreements. Our hosting provider stores our servers and databases — they have access to your account data but only to maintain our infrastructure. Our analytics provider analyzes usage patterns to help us improve our platform — they see aggregated data, not individual account details.

We do not share your personal data with third parties for marketing or advertising purposes. We do not sell your data. We may share your data with law enforcement if we receive a lawful request. We may also share data with regulators in our operating jurisdictions if required by law. We will notify you of such requests unless we are legally prohibited from doing so.

Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries other than Indonesia. By using aztec, you consent to this transfer. We apply the same security standards to data stored anywhere in the world.

Payment processors and data security

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, local payment, online payment, e-wallet virtual accounts, your payment credentials are handled by the payment processor, not by aztec. We receive only confirmation that your payment succeeded. We do not store your card numbers, wallet passwords, or bank credentials. This separation protects you — if aztec's servers are compromised, your payment information remains safe with the processor.

We keep your data separate from your payment credentials so your financial information stays protected even if our platform is breached.

Your Rights and Our Commitments on aztec

You have the right to access your data. Contact our support team and we will provide a copy of all personal information we hold about you within 10 business days. You have the right to correct your data if it is inaccurate. You can update your name, email, and phone number in your account settings. If you need to update your ID information, contact our support team.

You have the right to delete your data. If you close your aztec account, we delete your personal information within 30 days, except where we are required by law to retain it. We may retain your transaction history for 7 years to comply with anti-money-laundering regulations. You have the right to object to how we use your data. If you believe we are using your information inappropriately, contact our support team and we will review your concern.

We commit to protecting your data with encryption and secure storage. We use TLS/SSL encryption for data in transit and AES-256 encryption for data at rest. We limit access to your data to employees who need it to perform their jobs. We conduct regular security audits and penetration tests to identify vulnerabilities. We maintain a data breach response plan so we can notify you quickly if your data is compromised.

Cookies and tracking on aztec

We use cookies to remember your login session and your preferences. These cookies are essential for aztec to function — without them, you would need to log in every time you refresh the page. We do not use cookies for tracking or advertising. We do not share cookie data with third parties. You can disable cookies in your browser settings, but this may prevent aztec from working properly.

We use analytics tools to understand how players use aztec. These tools track page views, button clicks, and game selections. We use this information to improve our interface and fix bugs. We do not track individual players — we analyze aggregate patterns. You can opt out of analytics by contacting our support team.

Contact and Data Requests

If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We are available in English and Indonesian during standard operating hours. Provide your account email and a description of your request. We respond to data access requests within 10 business days. We respond to deletion requests within 30 days. We respond to other inquiries within 5 business days.

Our support team can help you understand how your data is used, request a copy of your information, update your personal details, or close your account. We take all privacy requests seriously and handle them confidentially. If you are unsure whether aztec operates in your jurisdiction, contact our support team before creating an account. We are available to answer questions about data protection and privacy in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions.

Policy Updates

We may update this privacy policy from time to time. We will notify you of material changes via email or by posting an updated version on our site. Your continued use of aztec after a change means you accept the new policy. If you do not accept a change, you may close your account and request deletion of your data.

This privacy policy is effective as of the date shown on our site. We review our practices regularly to ensure we meet the highest standards of data protection. If you have feedback about our privacy practices, our support team welcomes your input.